Return Policies

Product should be inspected immediately upon delivery. If there is any discrepancy, it needs to be stated in writing and signed in front of our driver.

If for some reason a problem with the product is not detected at the time of delivery, the following policy will go into effect:


Returns are accepted up to 14 days after delivery. Merchandise must be in perfect condition, unopened and undamaged.


Returns are not accepted for reason of damage or out of code, except at the time of delivery.

Return of frozen product due to poor performance needs to be approved by vendor before return. Customer must inform salesman as soon as the problem is detected and must provide vendor product codes, which are to be included on pick up paperwork. There will be no pick ups made without proper paperwork and authorization by the sales person and Niagara’s office.


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