Product should be inspected immediately upon delivery. If there is any discrepancy, it needs to be stated in writing and signed in front of our driver. Please note credit cannot be issued for any reason if the merchandise has been discarded. Products are to be discarded only after office approval is given. If for some reason a problem with the product is not detected at the time of delivery, the following policy will go into effect:
DRY GOODS
Returns are accepted up to 14 days after delivery. Merchandise must be in perfect condition, unopened and undamaged. There will be no pick ups made without proper paperwork and authorization by the sales person and Niagara’s office.
FROZEN AND REFRIGERATED GOODS
Returns are not accepted for reason of damage or out of code, except at the time of delivery. Issues with product performance will be handled through the manufacturer. Customer must inform Niagara’s representative as soon as the problem is detected. Customer must provide Niagara’s representative with vendor product codes, lot# and pictures of product or performance issue. Please do not throw away any defective product as the vendor may request the product be returned for testing. No credit will be issued if product is not available. Credit will be issued once vendor has completed their investigation.